Frequently Asked Questions

Is my (card Information) payment information secure?

We always give our best to protect the information of our clients. We take all appropriate steps to protect sensitive data of our customers. Although, internet is a massive platform so we can give 100% guarantee, as this is the sole liability of an individual to make transaction. And, taking all security measures is advised to our customers while making transaction.

How can I locate my order?

We provide a tracking ID to your registered mail ID, also whatsapp assistance will be provided once your order is dispatched.

How can I return or exchange?

Exchange is possible in case of defect or wrong product shipment only. Our Customer Care team members will be happy to assist you through this process. Please WhatsApp us by clicking here and inform us about the defect.
At The You By Simran, We take returns only in cases of defects. This needs to be informed in 48 hours of receiving your shipment. You may contact us through Whatsapp. We will look into the issue and respond to you within 48 working hours.

  • Please ensure that the product you return is unused and the original tags are intact.
  • We are not liable for any returns that we were not notified about first. 

What if I am not available at the time of delivery?

Your order will be back to us safely if you miss it at the time of delivery, you will be notified with call and message.

How can I place bulk order?

Of course yes. Our customer representative will help you throughout in this case. We request you to connect with them for best discount and deals.

How much time it takes to deliver my order?

In-stock merchandise usually takes 7-8 working days to deliver. It also depends on the location of delivery. You can choose fast delivery by contacting our customer representative.

Are you shipping worldwide?

Yes ! we ship worldwide.Please WhatsApp us by clicking here and we will give you a shipping quote based on your order and location.

What payment options are available?

You can choose any digital payment option.

Net banking, UPI, Wallets, Credit / Debit card

What are the expected delivery charges?

Our delivery charges differ depending upon location of delivery and your requirement of fast delivery. We also give free shipping after a specific value of order. Free Shipping in India. Minimum Shipping charges for International Shipping

What washing care should I follow?

Our clothes needs gentle Wash & Dryclean. Depending upon stuff Iron can be done on low to medium range. Dry in shade is recommended.

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